CUSTOMER SERVICE POLICY
Our customer service policy is very simple - We want you to be happy!
We want you to have a wonderful shopping experience and offer prompt responses, fast and free shipping, order updates and order follow through. We will stay in touch with you until you receive the product and are satisfied.We welcome all your questions at firstname.lastname@example.org.
All orders are generally shipped within 2 to 4 business days. We offer FREE SHIPPING on all orders worldwide unless specified otherwise
All orders are shipped via Registered Air Mail from India and generally take between 10 - 15 business days (not counting holidays) for delivery. Sometimes it can take longer owing to customs or postal requirements and your location
Our items are shipped by registered air mail hence a signature is required at delivery. If there is no one available to take delivery, the post office will leave a notice for re-delivery or for the item to be picked up. In the event that the item is not claimed within a certain number of days (depending on your country's postal policy), the item will get returned to us. Items will also get returned if your address is incorrect. In such cases we can re-ship the parcel to you but will have to charge shipping/handling fees. If a refund is issued we will deduct original shipping/handling fees as these would have already been incurred by us.
To date none of our packages have been levied any customs duties however in case there are any, the customer will be solely responsible for any customs duties or taxes associated with their purchase.
Some countries prohibit the importing of herbal products for personal use. Please check your country's policies before ordering. If customs returns your package to us, we will provide a refund on the purchase price of the product minus 10 % restocking fee. The shipping cost will not be refunded. If the package is seized by customs and not returned to us, we will not issue a refund.
We are confident that you will love our products, however if you are not satisfied with your purchase, please e-mail us at email@example.com within 7 days of merchandise receipt to initiate a return or exchange.
Returned merchandise must be in original packaging and in sealed, original, saleable condition. Custom and special order and personal items such as Bindis, are not returnable.
Upon the receipt of your returned merchandise, you will be issued a refund of your purchase amount less shipping and handling fees incurred by us. Refunds will be issued in the same form as initially paid.
Not Healthcare Advice
The products, information, services and other content provided on and through this Site, including information that may be provided on the Site by a healthcare or nutrition professional employed or contracting with FavorFinesse and/or any products, information, services and other content provided on any Linked Site, as defined in this Agreement, are provided for informational purposes only to facilitate discussions with your physician or other healthcare professional (collectively, "Healthcare Professional") regarding treatment options.
The information provided on this Site and Linked Sites, including information relating to medical and health conditions, products and treatments, is often provided in summary or aggregate form. It is not intended as a substitute for advice from your Healthcare Professional, or any information contained on or in any product label or packaging.
You should not use the information or services on this Site for diagnosis or treatment of any health issue or for prescription of any medication or other treatment. You should always speak with your Healthcare Professional, and carefully read all information provided by the manufacturer of a product and on or in any product label or packaging, before using any medication or nutritional, herbal or homeopathic product, before starting any diet or exercise program or before adopting any treatment for a health problem. Each person is different, and the way you react to a particular product may be significantly different from the way other people react to such product. You should also consult your Healthcare Professional regarding any interactions between any medication you are currently taking and nutritional supplements
FavorFinesse is not responsible for any product or service sold on or through this Site or any claims of quality or performance made on or through this Site.